Update (16 Jan): The card reader has been fixed. A surprisingly fast and efficient response. I sent a Facebook message to the TKA Virtualand Facebook admin on Saturday, and he replied on Monday morning promising to get the problem fixed.
On Wednesday noon, during my lunch break, I decided to walk to Bugis from my office to check the status of the card reader. It was working. Tapped my card, played one round of story mode just to make sure nothing was wrong.
For now, I am appeased and happy at the outcome. Thank you for showing me hope, TKA.
Original: The card reader on one of the Melty Blood machines at Bugis is down. This is absolutely bad news, because it basically condemns that machine to be unplayable for versus games. The credit chute for Current Code only accepts credits on that player’s side (you cannot, for instance, tap your credit on Player 2’s side and press start to play as Player 1).
We have repeatedly pleaded with the service assistants at Bugis to get the card reader fixed, but every single time, we get a fucking heck-care “I can’t fix it” reply in that fucking China-accent voice.
This is what happens when you delegate the service industry in Singapore to foreign workers: you get people who don’t even understand the simplest and most basic principles of customer service. The assistant didn’t even bother to try and contact his higher-ups or get some sort of senior technician to look into it. He just simply walked away.
I have begun e-mailing TKA’s customer service address, and hopefully I can get some response from their side by next week. Worse comes to worst, I’ll ring up their Malaysian office headquarters.
Another year, another arcade crisis to manage. The silly things I do in order to keep the local arcade scene of my favourite fighting game alive. Sometimes I wonder if my effort matters at all. Does anyone even care or understand?
Likes videogames a lot, and good videogame writers even more. Plays almost everything except for rhythm games. Also enjoys sports, animation, comics, Japanese language studies, and the occasional American TV drama. Contributes to BallBall and No Game No Talk.